Our employees are our main strength. Our success as an organisation depends on their skill and commitment. We cultivate wellbeing at work and encourage our staff to grow professionally and challenge themselves. We place true value on respect, listening and support, acting in a caring and compassionate manner. Finally, we celebrate our differences, with the aim of promoting a genuinely diverse and inclusive workplace.
Interacting every day with our customers and our government clients, our employees are key to our long-term success. Their wellbeing is an essential condition for client satisfaction. We carry out an annual group-wide E.Sat survey to monitor employee satisfaction, and implement action plans to improve our practices. Our operations in an increasing number of our key markets have received the Kincentric Best Employer certification, which recognises employee engagement, organisational agility, engaging leadership & focus on talent development.
We are committed to the professional development of our employees, to support their growth and that of our organisation. We provide every newcomer with a comprehensive onboarding programme and our employees have multiple opportunities to improve their knowledge over time and develop their skills. We give them the freedom to grow within our organisation and encourage internal promotion. As part of our annual appraisal process, a dedicated personal development plan is created for each employee. We have also put in place leadership development, and coaching programmes to support the growth of our current and future leaders.
At TLScontact, we aspire to meet the highest standards of health and safety for our employees and customers. We aim to foster and monitor a positive health and safety culture and reduce the risk of work-related illness or injury by providing a safe work environment.
Since the beginning of the Covid-19 pandemic, we have implemented strict safety protocols at all our centres, to protect our staff and visa customers. Working with external experts, we have also implemented mental health programmes to support our teams through this unprecedented crisis.
Present in 90 countries, with employees representing over 80 different nationalities, TLScontact is a genuine ‘melting pot’ of different cultures and backgrounds. We promote a diverse and inclusive workforce, where any employee can fulfil their potential, whatever their race, gender, age, background or religion. To support this, we have created the TLS Women initiative that aims to put in place concrete actions to promote gender equality, diversity & inclusion across our organisation.
As part of Teleperformance Group, a signatory of the UN Global Compact, we are committed to respecting and supporting human rights throughout our operations and business activities. This includes a zero-tolerance approach to Modern Slavery within our own operations and our supply chains.