Consult our COVID-19 updates page to get the latest information on which of our Visa Application Centres are open or closed due to the pandemic.

A preferred employer

Our employees are our main strength. Our success as an organisation depends on their skill and commitment. We cultivate wellbeing at work and encourage our staff to grow professionally and challenge themselves. We place true value on respect, listening and support, acting in a caring and compassionate manner. Finally, we celebrate our differences, with the aim of promoting a genuinely diverse and inclusive workplace.

EMPLOYEE ENGAGEMENT & WELLBEING

Interacting every day with our customers and our government clients, our employees are key to our long-term success. Their wellbeing is an essential condition for client satisfaction. We carry out an annual group-wide E.Sat survey to monitor employee satisfaction, and implement action plans to improve our practices. Our operations in an increasing number of our key markets have received the Kincentric Best Employer certification, which recognises employee engagement, organisational agility, engaging leadership & focus on talent development.

6 group-wide E.Sat surveys conducted, one every year since 2015
+7.6 point increase in participation since launch
3 Kincentric Best Employer certifications

TRAINING & DEVELOPMENT

We are committed to the professional development of our employees, to support their growth and that of our organisation. We provide every newcomer with a comprehensive onboarding programme and our employees have multiple opportunities to improve their knowledge over time and develop their skills. We give them the freedom to grow within our organisation and encourage internal promotion. As part of our annual appraisal process, a dedicated personal development plan is created for each employee. We have also put in place leadership development, and coaching programmes to support the growth of our current and future leaders.

HEALTH & SAFETY

At TLScontact, we aspire to meet the highest standards of health and safety for our employees and customers. We aim to foster and monitor a positive health and safety culture and reduce the risk of work-related illness or injury by providing a safe work environment.

Since the beginning of the Covid-19 pandemic, we have implemented strict safety protocols at all our centres, to protect our staff and visa customers. Working with external experts, we have also implemented mental health programmes to support our teams through this unprecedented crisis.

2014 Opening of 110+ UK visa application centres compliant with UK HSE guidelines
2019 Revision of H&S policy to ensure continued compliance with International Labour Organisation OSH standards
2020 Implementation of strict Covid-19 safety protocols at our centres, and remote work where possible
2021 IMPACT training to 120 of our leaders to train them on how to face potential mental health challenges within their teams
2021 Creation of a team of 25 Mental Health First Aiders to support employees experiencing mental health issues

DIVERSITY & INCLUSION

Present in 90 countries, with employees representing over 80 different nationalities, TLScontact is a genuine ‘melting pot’ of different cultures and backgrounds. We promote a diverse and inclusive workforce, where any employee can fulfil their potential, whatever their race, gender, age, background or religion. To support this, we have created the TLS Women initiative that aims to put in place concrete actions to promote gender equality, diversity & inclusion across our organisation. 

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64% of our employees are women
32% of our Senior Leadership Team are women
300+ websites in line with W3C WAI guidelines for improving access (auditory, physical and visual disabilities)
58% of our employees have been in the company for more than 3 years

HUMAN RIGHTS

As part of Teleperformance Group, a signatory of the UN Global Compact, we are committed to respecting and supporting human rights throughout our operations and business activities. This includes a zero-tolerance approach to Modern Slavery within our own operations and our supply chains.

Our Modern Slavery Policy Our Modern Slavery Policy

Our Corporate Social Responsibility strategy

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