Our Visa Application Centres are currently closed in many locations, as travel bans and lockdowns continue to be enforced due to COVID-19. Please consult our COVID-19 page for more information.

Application processing

Delivering efficiency, end-to-end  

In our globalised world, where people travel abroad for work, study, tourism or even medical care, governments need to handle an ever-increasing number of applications for visas and consular services from travellers and citizens. At TLScontact, we help governments to manage these critical procedures, offering end-to-end support to applicants and allowing our government clients to focus on their core decision-making responsibility.

Our role begins with providing an optimised experience on our websites and continues throughout the application process, on-line, via our call centres and at our worldwide network of Visa Application Centres.

Our capabilities are flexible and transferable, enabling us to leverage our expertise in managing citizen interactions in a highly secure environment and apply this to a wide range of government services. 

Contact us to learn more about how we can help you streamline your domestic and international citizen services and administrative processes.

1 On-line registration & appointment booking
2 Fee payment & reconciliation
3 Application submission at one of our centres
4 Quality control
5 Secure data transfer

Our commitment to our government clients

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