We at TLScontact are committed to respecting your privacy and the protection of your personal data. TLScontact needs to use your personal data to ensure that we can meet all the requirements in relation to your application to us. We also need to ensure we comply with laws and regulations, can respond to requests from supervisory authorities, handle legal claims, detect and prevent fraud, and carry out our business activities. <\/p>\n\n\n\n
Our Privacy Notice is provided to inform you of how TLScontact processes your personal data and we regularly review it to ensure that it is up to date. Please read it carefully<\/strong>. <\/p>\n\n\n\n TLScontact\nis proud to be one of a small number of global companies that has received\napproval for its Binding Corporate Rules from the Data Protection Authorities\nof the EU under the GDPR (EU General Data Protection Regulation). Our Binding Corporate Rules are TLScontact\nGroup\u2019s global privacy framework. Our\nobtaining this approval reflects the importance we attach to protecting your\npersonal data by adopting appropriate technical and organizational security\nmeasures and by the proper review of the processing we do. Approval of these Binding\nCorporate Rules enables us to transfer personal data within the TLScontact\nGroup globally in a manner that we consider provides appropriate safeguards and\nassurance. <\/p>\n\n\n\n As a global group we need\nto share several processes to ensure that we are efficient and effective.\nConsequently, we transfer some personal data to countries, territories, or\norganizations that are located outside the European Economic Area. In the event\nof transfers to territories not recognized as ensuring an adequate level of\nprotection by the European Commission, we rely upon our Binding Corporate Rules\nwhere appropriate and use the standard data protection clauses adopted by the\nEuropean Commission or other transfer mechanisms approved under the EU General\nData Protection Regulation otherwise. <\/p>\n\n\n\n TLScontact\nhas appointed a DPO (Data Protection Officer) under the GDPR and this DPO is\nsupported by the Privacy Office to oversee our privacy framework. <\/strong><\/p>\n\n\n\n We process your\npersonal data on the ground of necessity<\/em>\nfor consideration of your employment application and for the steps necessary\nfor you to enter employment with TLScontact with respect to the processing\nactivities such as paying salaries and arranging employee benefits. <\/p>\n\n\n\n We process your\npersonal data on the ground of legal\nobligation\/necessity<\/em> for the performance of a task for public interest with\nrespect to processing activities such as tax calculation and criminal history\nchecks. <\/p>\n\n\n\n We process your\npersonal data on the ground of legitimate\ninterests<\/em> with respect to the processing activities such as investigations,\nmonitoring building access, and for recruitment assessment. The legitimate\ninterests pursued include security and business efficiency. <\/p>\n\n\n\n It\nmay be necessary to process more sensitive personal data. We process information revealing more\nsensitive data only when local law requires or allows.<\/strong> Sensitive data is\ndefined as racial or ethnic origin, political opinions, religious or\nphilosophical beliefs, or trade union membership, and the processing of genetic\ndata, biometric data for the purpose of uniquely identifying a natural person,\ndata concerning health or data concerning a natural person’s sex life or sexual\norientation. For instance, TLScontact may need to process health data for the\nassessment of working capacity and required reasonable adjustments.<\/p>\n\n\n\n It may be necessary to\nprocess more sensitive personal data. We\nprocess information revealing more sensitive data only when local law requires\nor allows.<\/strong> Sensitive data is defined by the GDPR as racial or ethnic\norigin, political opinions, religious or philosophical beliefs, or trade union\nmembership, and the processing of genetic data, biometric data for the purpose\nof uniquely identifying a natural person, data concerning health or data\nconcerning a natural person’s sex life or sexual orientation. For instance, TLScontact\nmay need to process health data for the assessment of working capacity and\nsensitive data may be relevant when supporting employees with personal or\nemployment relations issues, (such as addressing a discrimination concern). <\/p>\n\n\n\n For any new process\npotentially significantly impacting personal data a privacy assessment will be\ncompleted and a full Data Protection Impact Assessment will be performed where\nrequired under the GDPR. Where applicable staff or works council\nrepresentatives will be consulted.<\/p>\n\n\n\n The following are some\nexamples of how TLScontact processes your personal data:<\/p>\n\n\n\n Maintaining basic contact information <\/strong>such as email address, name, home address\n& emergency contact information.<\/p>\n\n\n\n Processing and evaluating your application<\/strong>. During the application process, TLScontact\nprocesses personal information contained in various documents such as\ncurriculum vitae, interview notes, evaluation information, recruitment\nadministration and background check results in order to process your\napplication and communicate with you. \nFailure to provide such personal information may limit our ability to\nconsider your application.<\/strong><\/p>\n\n\n\n Usage and\nAnalysis<\/strong> of your personal data in order to\ndetect and prevent fraud.<\/p>\n\n\n\n Keeping you in mind <\/strong>for future opportunities. Even if the opportunity you apply for doesn\u2019t\nwork out, we like to keep applications on file for a reasonable period in case\nsomething else comes up that may suit you. \nYou can of course let us know if you don\u2019t want us to do this.<\/p>\n\n\n\n We may share such personal data to the extent there is a legitimate need to know taking into account the nature of the personal date internally, with other TLScontact subsidiaries and external organizations such as service providers needed to ensure the proper administration of your potential employment at TLScontact (such as background checking providers), or to government agencies or offices (e.g., retirement or social security agencies) as required by or permitted under local law.<\/p>\n\n\n\n We will retain your personal data for as long as is necessary for the purposes set out above, or for as long as is required by law. <\/p>\n\n\n\n Click here<\/strong><\/a> to submit a data access rights request.<\/p>\n\n\n\n You have the following\nrights when it comes to your personal data:<\/p>\n\n\n\n Although we hope to resolve your concerns directly, you have the right to complain to your Data Protection Authority. The contact information is available on the European Data Protection Board link: https:\/\/edpb.europa.eu\/about-edpb\/board\/members_en<\/strong><\/a><\/p>\n\n\n\n Data protection point of contact : DP@tlscontact.com<\/a> <\/strong><\/p>\n\n\n\n To submit a data access rights request: p<\/strong><\/a>rivacyrequests@teleperformance.com<\/a> <\/strong><\/p>\n\n\n\nOur Binding Corporate Rules & safeguarding your personal data<\/h3>\n\n\n\n
Fair, lawful and transparent processing<\/h3>\n\n\n\n
How we process your personal data<\/h3>\n\n\n\n
Sharing your personal data<\/h3>\n\n\n\n
Storing your personal data for no longer than is required <\/h3>\n\n\n\n
Exercising your rights<\/h3>\n\n\n\n
Contact details & links:<\/h3>\n\n\n\n
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