{"id":4274,"date":"2024-03-18T09:44:10","date_gmt":"2024-03-18T08:44:10","guid":{"rendered":"https:\/\/www.tlscontact.com\/?p=4274"},"modified":"2024-03-25T14:46:32","modified_gmt":"2024-03-25T13:46:32","slug":"exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration","status":"publish","type":"post","link":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/","title":{"rendered":"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0"},"content":{"rendered":"\n<p><strong>Chez TLScontact, nous estimons qu\u2019il est fondamental de solliciter r\u00e9guli\u00e8rement l\u2019avis de nos clients gouvernementaux sur la qualit\u00e9 de nos services. Cela nous aide \u00e0 renforcer nos op\u00e9rations, \u00e0 am\u00e9liorer notre offre de services et \u00e0 b\u00e2tir un partenariat plus solide avec les gouvernements que nous servons. Notre enqu\u00eate de satisfaction annuelle KSAT, men\u00e9e aupr\u00e8s de nos principaux clients, rentre dans ce cadre. En utilisant la m\u00e9thode <strong>\u00ab<\/strong><\/strong> <strong>Net Promoter Score <strong>\u00bb<\/strong><\/strong> <strong>(NPS), cette enqu\u00eate nous aide \u00e0 \u00e9valuer notre efficacit\u00e9 op\u00e9rationnelle, nos innovations technologiques, la performance de nos \u00e9quipes, la s\u00e9curit\u00e9 et la conformit\u00e9. Les commentaires recueillis \u00e0 cette occasion guident notre strat\u00e9gie et nous permettent de r\u00e9pondre aux attentes de nos clients ou, encore mieux, de les d\u00e9passer.<\/strong>\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Renforcer la transparence et l\u2019esprit de partenariat<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Au c\u0153ur de notre approche est un engagement fort en faveur de la transparence et de la collaboration. Notre enqu\u00eate KSAT nous permet d\u2019ouvrir un dialogue avec nos clients sur un large \u00e9ventail de sujets, allant de l\u2019efficacit\u00e9 de nos op\u00e9rations et nos derni\u00e8res innovations technologiques, \u00e0 l\u2019aptitude de nos \u00e9quipes. Nous ne cherchons pas tout simplement \u00e0 recueillir les commentaires sur ces diff\u00e9rents points\u202f; nous voulons entamer une discussion avec nos clients gouvernementaux, pour leur d\u00e9montrer que nous prenons en consid\u00e9ration leur avis et \u00e9tablir ainsi un climat de confiance.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Se servir des donn\u00e9es pour acc\u00e9l\u00e9rer la croissance<\/strong>&nbsp;<\/h2>\n\n\n\n<p>KSAT sert de miroir, refl\u00e9tant la qualit\u00e9 de nos services \u00e0 travers les yeux de ceux que nous servons. Nous passons au crible les commentaires pour rep\u00e9rer les tendances, les points forts et les domaines o\u00f9 nous devons encore nous am\u00e9liorer. Les informations ainsi recueillies nous orientent dans nos choix, qu&rsquo;il s&rsquo;agisse de simplifier nos processus pour les demandeurs, d&rsquo;int\u00e9grer de nouvelles technologies ou de renforcer nos mesures de s\u00e9curit\u00e9. Ces \u00e9volutions sont essentielles pour nous permettre de garder une longueur d&rsquo;avance.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Transformer le feedback en action collaborative<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Les commentaires de nos clients ne sont que le d\u00e9but du processus. Le plus important, c\u2019est ce que nous d\u00e9cidons d\u2019en faire. Une fois que nous avons fini d\u2019analyser les informations r\u00e9colt\u00e9es via l\u2019enqu\u00eate KSAT, nous nous asseyons avec nos clients pour passer en revue les r\u00e9sultats. Nous ne visons pas simplement des solutions rapides. Nous voulons profiter de cette occasion pour forger des partenariats plus solides, en identifiant ensemble les voies d\u2019am\u00e9lioration. Notre objectif est de transformer les id\u00e9es en actions qui permettront de mieux diff\u00e9rencier nos services et de consolider notre r\u00e9putation comme partenaire de confiance.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>L&rsquo;effet d&rsquo;entra\u00eenement d&rsquo;un changement positif<\/strong>&nbsp;<\/h2>\n\n\n\n<p>L&rsquo;impact des changements apport\u00e9s peut \u00eatre consid\u00e9rable, car ils nous permettent d\u2019am\u00e9liorer le processus de demande de visa pour de nombreuses personnes \u00e0 travers le monde. Par l&rsquo;attention accord\u00e9e \u00e0 l&rsquo;am\u00e9lioration continue et la priorit\u00e9 donn\u00e9e \u00e0 la satisfaction client, TLScontact peut se positionner comme un leader dans la fourniture de services efficaces et rationalis\u00e9s.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Avancer ensemble<\/strong>&nbsp;<\/h2>\n\n\n\n<p>Cet engagement en mati\u00e8re d&rsquo;\u00e9coute et d&rsquo;adaptation est \u00e0 l&rsquo;image de notre organisation. KSAT n&rsquo;est pas une simple enqu\u00eate de satisfaction\u202f; c&rsquo;est un \u00e9l\u00e9ment essentiel de notre culture d\u2019entreprise. Gr\u00e2ce aux informations r\u00e9colt\u00e9es, nous pouvons mieux r\u00e9pondre aux attentes de nos clients, renforcer les liens et am\u00e9liorer notre offre de services. KSAT souligne ainsi notre volont\u00e9 d\u2019assurer l&rsquo;excellence, la transparence et de forger un partenariat solide avec chacun de nos clients. Cette approche collaborative nous permet de prendre les bonnes d\u00e9cisions pour l\u2019\u00e9volution de notre organisation et de partager une vision commune avec nos clients. Ainsi, nous pouvons mieux anticiper les d\u00e9fis et saisir de nouvelles opportunit\u00e9s, pour fa\u00e7onner l\u2019avenir du secteur des visas et des services consulaires.\u00a0<\/p>\n\n\n\n<p><strong>Le Net Promoter Score (NPS)<\/strong>&nbsp;<\/p>\n\n\n\n<p>Le Net Promoter Score (NPS) mesure la satisfaction des clients en leur demandant le niveau de probabilit\u00e9 pour qu&rsquo;ils recommandent une entreprise, sur une \u00e9chelle de 0 \u00e0 10. Les clients sont cat\u00e9goris\u00e9s comme d\u00e9tracteurs, neutres ou promoteurs de l&rsquo;entreprise.&nbsp;<br>Chez TLScontact, nous int\u00e9grons le NPS comme indicateur cl\u00e9 dans notre enqu\u00eate annuelle de satisfaction des clients, afin de mesurer nos performances aux yeux de nos clients.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Article r\u00e9dig\u00e9 par <br><em>Yan Matsur, Responsable de compte<\/em><\/strong><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Chez TLScontact, nous estimons qu\u2019il est fondamental de solliciter r\u00e9guli\u00e8rement l\u2019avis de nos clients gouvernementaux sur la qualit\u00e9 de nos services. Cela nous aide \u00e0 renforcer nos op\u00e9rations, \u00e0 am\u00e9liorer notre offre de services et \u00e0 b\u00e2tir un partenariat plus solide avec les gouvernements que nous servons. Notre enqu\u00eate de satisfaction annuelle KSAT, men\u00e9e aupr\u00e8s [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":4277,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[151],"tags":[],"class_list":["post-4274","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-experience-client"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0 - TLScontact<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0 - TLScontact\" \/>\n<meta property=\"og:description\" content=\"Chez TLScontact, nous estimons qu\u2019il est fondamental de solliciter r\u00e9guli\u00e8rement l\u2019avis de nos clients gouvernementaux sur la qualit\u00e9 de nos services. Cela nous aide \u00e0 renforcer nos op\u00e9rations, \u00e0 am\u00e9liorer notre offre de services et \u00e0 b\u00e2tir un partenariat plus solide avec les gouvernements que nous servons. Notre enqu\u00eate de satisfaction annuelle KSAT, men\u00e9e aupr\u00e8s [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/\" \/>\n<meta property=\"og:site_name\" content=\"TLScontact\" \/>\n<meta property=\"article:published_time\" content=\"2024-03-18T08:44:10+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-25T13:46:32+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.tlscontact.com\/wp-content\/uploads\/2024\/03\/kSAT-Article-photo.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"900\" \/>\n\t<meta property=\"og:image:height\" content=\"514\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Hanine Touil\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hanine Touil\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/\"},\"author\":{\"name\":\"Hanine Touil\",\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/en\\\/#\\\/schema\\\/person\\\/2a3258974c476fda71d9409624d9a5fa\"},\"headline\":\"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0\",\"datePublished\":\"2024-03-18T08:44:10+00:00\",\"dateModified\":\"2024-03-25T13:46:32+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/\"},\"wordCount\":779,\"image\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tlscontact.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/kSAT-Article-photo.jpg\",\"articleSection\":[\"Exp\u00e9rience Client\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/\",\"url\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/\",\"name\":\"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0 - TLScontact\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.tlscontact.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/kSAT-Article-photo.jpg\",\"datePublished\":\"2024-03-18T08:44:10+00:00\",\"dateModified\":\"2024-03-25T13:46:32+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/en\\\/#\\\/schema\\\/person\\\/2a3258974c476fda71d9409624d9a5fa\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.tlscontact.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/kSAT-Article-photo.jpg\",\"contentUrl\":\"https:\\\/\\\/www.tlscontact.com\\\/wp-content\\\/uploads\\\/2024\\\/03\\\/kSAT-Article-photo.jpg\",\"width\":900,\"height\":514},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/insights\\\/experience-client\\\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.tlscontact.com\\\/en\\\/\",\"name\":\"TLScontact\",\"description\":\"Your visa partner\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.tlscontact.com\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.tlscontact.com\\\/en\\\/#\\\/schema\\\/person\\\/2a3258974c476fda71d9409624d9a5fa\",\"name\":\"Hanine Touil\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9d57f162c24fcbe4ef42ad4a7983da99e9a6137aa4e93ad2856193baa5a2de8e?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9d57f162c24fcbe4ef42ad4a7983da99e9a6137aa4e93ad2856193baa5a2de8e?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/9d57f162c24fcbe4ef42ad4a7983da99e9a6137aa4e93ad2856193baa5a2de8e?s=96&d=mm&r=g\",\"caption\":\"Hanine Touil\"},\"url\":\"https:\\\/\\\/www.tlscontact.com\\\/fr\\\/author\\\/htouil\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0 - TLScontact","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/","og_locale":"fr_FR","og_type":"article","og_title":"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0 - TLScontact","og_description":"Chez TLScontact, nous estimons qu\u2019il est fondamental de solliciter r\u00e9guli\u00e8rement l\u2019avis de nos clients gouvernementaux sur la qualit\u00e9 de nos services. Cela nous aide \u00e0 renforcer nos op\u00e9rations, \u00e0 am\u00e9liorer notre offre de services et \u00e0 b\u00e2tir un partenariat plus solide avec les gouvernements que nous servons. Notre enqu\u00eate de satisfaction annuelle KSAT, men\u00e9e aupr\u00e8s [&hellip;]","og_url":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/","og_site_name":"TLScontact","article_published_time":"2024-03-18T08:44:10+00:00","article_modified_time":"2024-03-25T13:46:32+00:00","og_image":[{"width":900,"height":514,"url":"https:\/\/www.tlscontact.com\/wp-content\/uploads\/2024\/03\/kSAT-Article-photo.jpg","type":"image\/jpeg"}],"author":"Hanine Touil","twitter_card":"summary_large_image","twitter_misc":{"\u00c9crit par":"Hanine Touil","Dur\u00e9e de lecture estim\u00e9e":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/#article","isPartOf":{"@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/"},"author":{"name":"Hanine Touil","@id":"https:\/\/www.tlscontact.com\/en\/#\/schema\/person\/2a3258974c476fda71d9409624d9a5fa"},"headline":"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0","datePublished":"2024-03-18T08:44:10+00:00","dateModified":"2024-03-25T13:46:32+00:00","mainEntityOfPage":{"@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/"},"wordCount":779,"image":{"@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/#primaryimage"},"thumbnailUrl":"https:\/\/www.tlscontact.com\/wp-content\/uploads\/2024\/03\/kSAT-Article-photo.jpg","articleSection":["Exp\u00e9rience Client"],"inLanguage":"fr-FR"},{"@type":"WebPage","@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/","url":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/","name":"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0 - TLScontact","isPartOf":{"@id":"https:\/\/www.tlscontact.com\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/#primaryimage"},"image":{"@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/#primaryimage"},"thumbnailUrl":"https:\/\/www.tlscontact.com\/wp-content\/uploads\/2024\/03\/kSAT-Article-photo.jpg","datePublished":"2024-03-18T08:44:10+00:00","dateModified":"2024-03-25T13:46:32+00:00","author":{"@id":"https:\/\/www.tlscontact.com\/en\/#\/schema\/person\/2a3258974c476fda71d9409624d9a5fa"},"breadcrumb":{"@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/"]}]},{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/#primaryimage","url":"https:\/\/www.tlscontact.com\/wp-content\/uploads\/2024\/03\/kSAT-Article-photo.jpg","contentUrl":"https:\/\/www.tlscontact.com\/wp-content\/uploads\/2024\/03\/kSAT-Article-photo.jpg","width":900,"height":514},{"@type":"BreadcrumbList","@id":"https:\/\/www.tlscontact.com\/fr\/insights\/experience-client\/exploiter-les-retours-clients-pour-ameliorer-nos-services-et-renforcer-la-collaboration\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.tlscontact.com\/fr\/"},{"@type":"ListItem","position":2,"name":"Exploiter les retours clients pour am\u00e9liorer nos services et renforcer la collaboration\u00a0"}]},{"@type":"WebSite","@id":"https:\/\/www.tlscontact.com\/en\/#website","url":"https:\/\/www.tlscontact.com\/en\/","name":"TLScontact","description":"Your visa partner","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.tlscontact.com\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Person","@id":"https:\/\/www.tlscontact.com\/en\/#\/schema\/person\/2a3258974c476fda71d9409624d9a5fa","name":"Hanine Touil","image":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/secure.gravatar.com\/avatar\/9d57f162c24fcbe4ef42ad4a7983da99e9a6137aa4e93ad2856193baa5a2de8e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9d57f162c24fcbe4ef42ad4a7983da99e9a6137aa4e93ad2856193baa5a2de8e?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/9d57f162c24fcbe4ef42ad4a7983da99e9a6137aa4e93ad2856193baa5a2de8e?s=96&d=mm&r=g","caption":"Hanine Touil"},"url":"https:\/\/www.tlscontact.com\/fr\/author\/htouil\/"}]}},"_links":{"self":[{"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/posts\/4274","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/comments?post=4274"}],"version-history":[{"count":0,"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/posts\/4274\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/media\/4277"}],"wp:attachment":[{"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/media?parent=4274"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/categories?post=4274"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tlscontact.com\/fr\/wp-json\/wp\/v2\/tags?post=4274"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}