{"id":4477,"date":"2024-12-11T14:09:24","date_gmt":"2024-12-11T13:09:24","guid":{"rendered":"https:\/\/www.tlscontact.com\/?p=4477"},"modified":"2025-09-16T10:03:39","modified_gmt":"2025-09-16T08:03:39","slug":"lean-management-la-cle-de-la-reussite-et-de-lamelioration-continue","status":"publish","type":"post","link":"https:\/\/www.tlscontact.com\/fr\/insights\/conduite-du-changement\/lean-management-la-cle-de-la-reussite-et-de-lamelioration-continue\/","title":{"rendered":"Lean management : la cl\u00e9 de la r\u00e9ussite et de l\u2019am\u00e9lioration continue\u00a0"},"content":{"rendered":"\n

Lorsque les gouvernements nous confient la collecte de leurs demandes de visa, ils attendent une mise en \u0153uvre rigoureuse de processus et standards partout o\u00f9 nous op\u00e9rons.\u00a0<\/p>\n\n\n\n

Pour y arriver, nous nous appuyons sur l\u2019approche Lean<\/mark><\/strong><\/a>, un syst\u00e8me qui trouve ses origines dans la construction automobile japonaise d’apr\u00e8s-guerre. Cela implique la standardisation, une m\u00e9thodologie rigoureuse pour la r\u00e9solution des probl\u00e8mes et l\u2019utilisation des donn\u00e9es pour suivre la performance et guider la prise de d\u00e9cision.\u00a0<\/p>\n\n\n\n

Les processus et les normes de qualit\u00e9 sont g\u00e9n\u00e9ralement inclus dans les proc\u00e9dures op\u00e9rationnelles standard (SOP) que nous \u00e9tablissons avec les gouvernements que nous repr\u00e9sentons. Depuis plusieurs ann\u00e9es, nous utilisons l’approche Lean<\/mark><\/strong><\/a> pour tenir nos engagements. Nous favorisons une culture de l’am\u00e9lioration continue dans l’ensemble de nos op\u00e9rations et nous donnons \u00e0 nos employ\u00e9s les moyens de contribuer \u00e0 ces efforts.\u00a0<\/p>\n\n\n\n

Le Lean management chez TLScontact repose sur trois piliers principaux :\u00a0\u00a0<\/p>\n\n\n\n

La standardisation du travail des managers\u00a0<\/h2>\n\n\n\n

Le \u00ab\u202fLeader Standard Work\u202f\u00bb d\u00e9finit des activit\u00e9s standard pour les managers sur une base quotidienne, hebdomadaire et mensuelle, pour cr\u00e9er un environnement de travail stable et maximiser la productivit\u00e9. Il \u00e9tablit un calendrier clair pour les t\u00e2ches de routine et aide les managers \u00e0 prendre des d\u00e9cisions bas\u00e9es sur des donn\u00e9es pr\u00e9cises et fournies en temps utile.\u00a0<\/p>\n\n\n\n

Cette approche encourage \u00e9galement des interactions r\u00e9guli\u00e8res et structur\u00e9es entre les managers et leurs \u00e9quipes, par le biais de r\u00e9unions d\u2019\u00e9quipe quotidiennes et de coaching individuel. Les \u00ab Gemba walks<\/mark><\/strong> <\/a>\u00bb (tir\u00e9 du japonais pour \u00ab le lieu r\u00e9el \u00bb) permettent \u00e9galement aux managers de v\u00e9rifier les processus mis en place sur le terrain et d’identifier les \u00e9ventuels probl\u00e8mes \u00e0 r\u00e9soudre.\u00a0<\/p>\n\n\n\n

Nous utilisons le \u00ab\u202fLeader Standard Work\u202f\u00bb pour int\u00e9grer les meilleures pratiques parmi nos responsables de centre et pour promouvoir la coh\u00e9rence \u00e0 l’\u00e9chelle du groupe, avec une plateforme d\u00e9di\u00e9e de ressources en ligne, ainsi qu’un soutien quotidien assur\u00e9 par notre \u00e9quipe d’am\u00e9lioration continue.\u00a0<\/p>\n\n\n\n

Une m\u00e9thodologie \u00e9prouv\u00e9e pour la r\u00e9solution des probl\u00e8mes<\/h2>\n\n\n\n

Le Lean management encourage une approche syst\u00e9mique pour la r\u00e9solution des probl\u00e8mes. Il s\u2019agit d\u2019examiner la cause profonde de tout probl\u00e8me pour comprendre pourquoi il se produit et pour modifier ensuite les processus pour \u00e9viter qu’il ne se reproduise.\u00a0<\/p>\n\n\n\n

Chez TLScontact, nous utilisons la m\u00e9thode A3<\/mark><\/strong><\/a> pour la r\u00e9solution des probl\u00e8mes. Elle consiste \u00e0 d\u00e9finir un probl\u00e8me, puis \u00e0 suivre un processus rigoureux en huit \u00e9tapes pour l\u2019analyser, identifier les solutions potentielles et les tester. L’objectif ultime est de d\u00e9velopper une qualit\u00e9 \u00ab int\u00e9gr\u00e9e \u00bb, o\u00f9 tous nos employ\u00e9s font les choses correctement du premier coup.\u00a0<\/p>\n\n\n\n

Des donn\u00e9es en temps r\u00e9el pour suivre la performance<\/h2>\n\n\n\n

Des donn\u00e9es pr\u00e9cises et en temps utile sont au c\u0153ur de l’approche Lean. Elles fournissent les preuves et les informations n\u00e9cessaires pour identifier les gaspillages, mesurer les performances et favoriser l’am\u00e9lioration continue. Sans donn\u00e9es, les d\u00e9cisions sont bas\u00e9es simplement sur l’intuition ou les suppositions.\u00a0<\/p>\n\n\n\n

Chez TLScontact, nous avons mis en place des tableaux de bord pour chacun de nos centres, qui mesurent des indicateurs cl\u00e9s tels que la productivit\u00e9 et le temps d’attente des demandeurs. Cela permet \u00e0 nos responsables de centre de se concentrer sur l’am\u00e9lioration des performances, de proc\u00e9der \u00e0 des ajustements et de tester l’efficacit\u00e9 des changements, en temps r\u00e9el.\u00a0<\/p>\n\n\n\n

Faire le choix d\u2019externaliser la collecte des demandes de visa \u00e0 un partenaire priv\u00e9 est une d\u00e9cision importante pour tout gouvernement. Nous mesurons la responsabilit\u00e9 qui nous incombe de g\u00e9rer ce processus de la meilleure mani\u00e8re possible. Nous pouvons y parvenir avec la bonne approche\u202f: l\u2019approche Lean.<\/p>\n\n\n\n

\n

Article \u00e9crit par Greg Lane<\/strong>,
Directeur de la transformation<\/strong><\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"

Lorsque les gouvernements nous confient la collecte de leurs demandes de visa, ils attendent une mise en \u0153uvre rigoureuse de processus et standards partout o\u00f9 nous op\u00e9rons.\u00a0 Pour y arriver, nous nous appuyons sur l\u2019approche Lean, un syst\u00e8me qui trouve ses origines dans la construction automobile japonaise d’apr\u00e8s-guerre. Cela implique la standardisation, une m\u00e9thodologie rigoureuse […]<\/p>\n","protected":false},"author":3,"featured_media":4480,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[189],"tags":[],"class_list":["post-4477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-conduite-du-changement"],"acf":[],"yoast_head":"\nLean management : la cl\u00e9 de la r\u00e9ussite et de l\u2019am\u00e9lioration continue\u00a0 - TLScontact<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.tlscontact.com\/fr\/insights\/conduite-du-changement\/lean-management-la-cle-de-la-reussite-et-de-lamelioration-continue\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Lean management : la cl\u00e9 de la r\u00e9ussite et de l\u2019am\u00e9lioration continue\u00a0 - TLScontact\" \/>\n<meta property=\"og:description\" content=\"Lorsque les gouvernements nous confient la collecte de leurs demandes de visa, ils attendent une mise en \u0153uvre rigoureuse de processus et standards partout o\u00f9 nous op\u00e9rons.\u00a0 Pour y arriver, nous nous appuyons sur l\u2019approche Lean, un syst\u00e8me qui trouve ses origines dans la construction automobile japonaise d’apr\u00e8s-guerre. 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