Our Visa Application Centres are currently closed in many locations, as travel bans and lockdowns continue to be enforced due to COVID-19. Please consult our COVID-19 page for more information.

FAQ: COVID-19

Many of our visa centres are now reopening as government restrictions ease. In order to check whether our visa centres are open in your country, please consult our COVID-19 update page. You can also access this information directly on our local TLScontact websites.

How can I know if the country I want to go to is accepting visa applications?

At the current time, many international borders remain closed and some of our client countries are still not accepting new visa applications, or only applications for certain visa types. For more information, we advise you to visit the website for the visa authorities of the country that you wish to travel to. We will also update our websites as and when we receive approval from our government clients to start processing new visa applications. In order to check the status of your local TLScontact visa centre, please check our COVID-19 update page. You can also access the information directly on your local TLScontact website.

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When can we expect the reopening of your visa centres?

The reopening of our visas centres is dependent on different factors: the removal of local restrictions, permission to open from local government authorities and approval from our government clients. In some countries, even if lockdown has been lifted, our visa centres have not yet received the authorisation to reopen and receive new visa applications. In order to check the status of your local TLScontact visa centre, please check our COVID-19 update page or your local TLScontact website.

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If your visa centre is closed, is there another way to submit a visa application?

Unfortunately, for visa applications to our client countries, it is mandatory to visit one of our visa centres. There is currently no other way to apply for your visa. In order to check the status of the visa centre where you want to go, please visit our COVID-19 update page. You can also access the information directly on your local TLScontact website.

If you have an urgent need to travel, due to compelling and compassionate circumstances, we advise you to contact the Embassy or Consulate (or, for the UK, the British High Commission) in the country where you are currently living.

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Is it safe to go to your visa centres?

We take the safety of our applicants and staff very seriously. Strict sanitary measures are being implemented in all our visa centres. For those visa centres that have already reopened, we have introduced a number of measures to guarantee your safety during your appointment. All staff and applicants entering our centres will be required to provide a body temperature reading and will need to wear a facemask. We have also introduced hand sanitisers and hygiene screens and have reorganised our centres to respect social distancing requirements.

Thanks to services such as our Express Courier Return, you can also avoid having to return to our centre once a decision has been made on your application: your passport can be sent directly to you*.

*We invite you to check on our local website to see whether this service is available in your country.

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When I arrive in the country I am travelling to, will there be any checks?

This depends on the country you are going to. You may need to go through a quarantine period in a specific location or self-quarantine for a number of days. You might also need to provide a temperature reading upon arrival, or take other sanitary measures. We invite you to check with the local authorities in your destination country before travelling.

If you wish to travel to the UK, please be aware that new rules have been introduced for people arriving from abroad since June 8th. You will find the latest information on the gov.uk website.

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Will you be prioritising certain visa types when you reopen your centres?

This will very much depend on each individual government and TLScontact has no role in this decision.

Concerning the visa centres that we have reopened for the UK, these are now open for all visa types.

Our visa centres for France will be prioritising certain visa types only.

We will provide more guidance for our customers wishing to travel to other Schengen countries as and when we receive this. We invite you to check your local TLScontact website regularly for updates.

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My appointment was cancelled because of COVID-19. What should I do now?

Once we have a confirmed reopening date for your visa centre, we will update our website and reopen our appointment booking table, to allow you to book a new appointment. In order to check the status of your local visa centre, please visit our COVID-19 update page. You can also access the information directly on your local TLScontact website. We will provide updates as soon as we have confirmed dates for reopening our centres.

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I applied for a visa, but it expired before I was able to travel. Can I apply for an extension?

The situation is likely to be different for our different government clients. TLScontact is not in a position to decide on this. We invite you to consult the relevant website of your destination country for more information.

For customers applying for a UK visa, we invite you to visit the COVID-19 information page on the gov.uk website, which explains how to apply for a replacement vignette if your 30-day visa to work, study or join family in the UK has expired.

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Can I get a refund if I haven’t used my visa?

The answer is likely to be different for each of our government clients. TLScontact is not in position to decide on this matter. We invite you to consult the relevant website of your destination country for more information.

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How can I get my passport back?

Some of our centres unfortunately remain closed at the current time, while we wait for the removal of local restrictions, permission to open from local government authorities and approval from our government clients to reopen. Wherever possible, we are however reopening our passport return service to allow our customers to retrieve their passports. To find out whether passport return is currently available at your local TLScontact centre, please check our local website. If you need to get your passport back urgently, due to compelling and compassionate circumstances, we advise you to contact the Embassy or Consulate (or, for the UK, the British High Commission) in the country where you are currently living.

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How can I reach TLScontact?

You can contact your local TLScontact centre via the Contact Us page on your local website, by completing an online form. A member of our local team will come back to you as soon as possible.

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