Lebanon - France

New procedure for the Call center: Switch communication form calls to emails

Starting from mid-January 2016, TLScontact will improve its services to better respond to your requests setting up a call back system. For any question regarding your visa application, we organized a personalized email response service. For special cases, it is possible to leave you phone number in the email so that one of our operators can contact you.

TLScontact hereby informs you that our center provides a complete service for
 the submission of visa applications, including assistance in completing the forms.
Appointments must be taken through our center where the documentation will be checked on behalf of the consulate. It's recommended to submit the application without the interference of third parties
 as such mediation can have a negative impact on the outcome of the visa. Anyone claiming to facilitate granting the visa through alleged connections with TLS or the consulate is lying and committing a fraud.

Passports Renewed by Hand

Recently, the General Security announced that all passports renewed by hand and the Lebanese family passports will be canceled. According to the latest information we have, this measure applies as of the 10th of January 2016.

In principle, to be valid, a Schengen visa must be affixed to a passport itself valid. The General Consulate has therefore questioned the French authorities on the consequences of the cancellation of manually renewed passports in terms of entering the French territory. The French border police indicate that travelers in possession of a valid visa in a canceled passport and in a valid passport are in principle allowed to enter French territory.

Thus the decision of the General Security does not require concerned travelers to be issued a new visa. In addition, travelers who wish to file visa applications with their manually renewed passports can continue to do so.

  • Exemption of biometrics
    Persons who have been issued a Schengen Visa from Beirut after May 10th, 2012 with the “VIS” note are exempted from biometrics (and therefore personal appearance).

  • Please prepare all the documents required to apply, as you won’t be able to complete your file after submitting it; be notified that the process will take an average of 15 days, during which your passport will remain at the consulate.

  • Dear travelers, please note that a minimum of two weeks is required between the submission of your visa application and the return of your passport in TLScontact.

  • The presence of children under 12 years is not recommended at the TLScontact. Only children 12 years and older applying for a Visa must come with their parents.

  • Passport Validity
    The overall passport validity must be 10 years or less. The passport must contain at least two blank pages marked "visa" in order to put the visa and the entry and exit stamps and it must be valid 3 months after the date of return from the Schengen Area for the short Stay and 15 months for long stay.

Services Offered by TLScontact:

Contact Us

A lot of useful information can be found on the FAQ pages and other pages of the TLScontact website. If you cannot find the answers to your questions, you can send us a message (after logging in or registering), or contact us by phone.

Our call center can be contacted by: +961 (1) 669888

Opening hours of the TLScontact Center:

  • For the call center: from Monday to Friday, from 08:30am to 04:00pm.

  • For passport retrieval: from Monday to Friday, from 08:30am to 02:00pm and from 03:00pm to 04:00pm.

Attention: please prepare your passport number or your TLScontact reference number before calling us.

Our call center operators will answer calls about your visa application process in Arabic, English or French, on the following topics:

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