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Although TLScontact has grown into a multinational organisation, we keep the spirit of a start-up, with a powerful sense of belonging, approachable management and organisational agility. I appreciate the attention paid to growing each member of the company, employees’ mental health, leadership development and training. At TLScontact, we continuously see concrete actions, opportunities to practise and constant follow-up allowing people to grow.

Another point that I really appreciate is to be able to collaborate with colleagues from diverse geographies and witness how one problem can be solved in diverse ways that are equally efficient. Culturally-speaking, it is a very enriching environment.

As Cyber Security Manager, I am being entrusted with providing a leadership perspective in the continuing evolution of the Cyber Security department. From the beginning of my journey with TLScontact, I felt like I could pursue my career ambitions with this company. From dedicated time to commit to my self-development, and the company-provided resources at my disposal, TLScontact has helped me become the professional I want to be. 

This is just a micro look into the entire spectrum of how TLScontact has helped me, but there are many other career programmes existing at TLScontact. In summary, the company cares about self-development and has provided me with very good options to grow personally and professionally!

I was an agent and backup supervisor for five years and have mastered all the duties related to these positions. I have been promoted and I am now in charge of a centre of 12 people. In my new role, I am continuously learning and taking on new challenges. 

At TLScontact, one’s hard work is really valued. With this promotion, I feel a sense of accomplishment which is for me a driving force to do even better. It gives me professional satisfaction and the joy of work well done. I am happy to work with all my team members. We are together and know that we can rely on each other no matter what.

Since 2019, I have had the opportunity to explore a couple of roles at TLScontact and in October 2022, I was promoted to Call Centre Supervisor, taking on new responsibilities.

After starting as an agent, I moved to the Technology department in the Service Desk team and then back to the Operations department as Supervisor for the call centre. I feel delighted and energised about all the possibilities that the company has offered to me. I believe my journey and experience represent a positive example of how every employee should get the chance from their company to explore and grow. I feel deep gratitude towards my management for giving me a shot at leading a team. It truly has opened a new perspective for me.

Thanks to TLScontact, I was promoted from Operations Agent to Team Leader within four years of experience. Now mentoring new employees through our onboarding programme, I realise even more how the company provides every individual with an exceptional opportunity to continue learning in different areas – even if the employee doesn’t have any experience at all! 

Within my personal development plan, I am currently studying management processes with some TLScontact specialists from across the world. It fills me with a sense of global solidarity, gives me the possibility to view the world from a different angle and adopt the experience of our foreign colleagues. You just need to seize this opportunity if it becomes available to you!