Our commitment

At TLScontact, we combine detailed knowledge and understanding of government administrative processes with customer service expertise, helping our government clients to deliver efficiency, consistency and quality. While we adapt to the specific needs and requirements of each of our client countries, our core commitments remain the same. 

Customer Experience Excellence

We strive for excellence in customer experience throughout the visa application process and across all touchpoints, leveraging on the expertise of our parent company, Teleperformance Group. Our multilingual websites are easy to navigate, and our centres are conveniently located and staffed with experienced agents. We regularly seek customer feedback, as we combine a data-driven approach with an empathetic human touch to enhance customer satisfaction and drive continuous improvement. 

Digital First

We support our government clients in their digital transformation, developing new tools and services for more streamlined and paperless processes. With TLSdigital, our modular government platform, we offer a range of digital services to support the visa application process, from online appointment booking and payment, to secure document digitisation and biometric enrolment. These solutions can be rapidly customised and deployed to support and enhance government client processes. 

Security by design

Data security is at the heart of our business, essential to our daily work processing sensitive personal data from visa applicants. That is why we adhere to the strictest international standards in this regard. Our Information Security Management System is subject to regular internal and external audits and is ISO 27001 certified and we are also ISO 27701 certified for Data Privacy. Our centres are designed to guarantee full protection of people, personal information and infrastructure, whatever the location.  Read our Security Policy.