Our services

In our globalised world, where people travel abroad for work, study, tourism or even medical care, governments need to handle an ever-increasing number of applications for visas and consular services from travellers and citizens.

At TLScontact, we understand the unique challenges that governments face when it comes to handling visa applications and we help them to manage these critical procedures. We are committed to providing seamless and efficient solutions that enable governments to focus on their core decision-making responsibilities while ensuring a streamlined and secure visa application process for their visitors.

Our processes are made-to-measure, as we work hand in hand with our government clients to co-design solutions according to their specific requirements. As part of the Teleperformance Group, the global leader in customer experience management, we are committed to reflecting that CX expertise in our digital and in-person interactions with visa customers.

Our role begins with providing an optimised experience on our websites and continues throughout the application process, online, via our call centres and at our worldwide network of visa application centres.

Application processing steps

Information and appointment booking

We offer dedicated local websites tailored to the specific needs of each government client. They are a comprehensive resource for visa applicants, offering detailed guidance on application procedures and any applicable fees. Additionally, through these local websites, applicants can schedule appointments at our visa centres in a few clicks.

Applicant appointments

To accommodate a significant number of applicants efficiently, we have meticulously designed visa centres with a focus on creating a welcoming and organised environment. Our centres are equipped with modern facilities and streamlined processes to minimise waiting times and ensure a smooth flow of operations.

Document collection and checks

Our teams of experienced agents take pride in assisting applicants through the document submission process, collecting and checking the relevant documentation to support customer applications. If requested, we offer personalised guidance to visa customers, helping them prepare a comprehensive and accurate application.

Biometric data collection

During the application appointment, our agents capture the applicant’s photo, conduct finger and thumbprint scanning, and record signatures if applicable, using secure, efficient biometric enrolment equipment.

Passport return

Depending on the applicant’s preference, we offer two options once a decision has been made on their application. Customers can collect their passports onsite at our visa centres, or through a secure courier service which delivers passports to applicants at their preferred location, for an extra layer of convenience.

Professional, Understanding and Efficient

Our capabilities are flexible and transferable, enabling us to leverage our expertise in managing citizen interactions in a highly secure environment and apply this to a wide range of government services. We can help governments process a higher volume of applications, and, through our network of centres, provide additional security, an expanded geographic presence, and increased service quality.

Our in-depth understanding of government operations, coupled with our commitment to innovation and excellence, makes us a reliable visa outsourcing solution.

Our commitment to our government clients

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